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FAQ

  1. How do I use multiple formulas in a regimen?
     In general, water formulations should be applied before oil formulations and we recommend using a maximum of three serum formulations in a single regimen. We have developed a more comprehensive guide on choosing and using our formulations. Please click here to access this guide.
  2. What is your policy on animal testing?  The Ordinary do not test on animals and do not ask others to do so. For this reason, none of our brands or products are sold in mainland China since such sales require animal testing for registration purposes.
  3. What is The Ordinary? 
    Please read about us in the About section by clicking here.
  4. Who formulates The Ordinary products? 
    DECIEM is the parent company of The Ordinary. All of The Ordinary formulations are made by their in-house team of bio-chemists and materials-chemists in their own lab.
  5. Who manufactures your products? 
    DECIEM is the parent company of The Ordinary and all of The Ordinary products are manufactured in house in their own GMP-compliant factory licensed by Health Canada.
  6. Why does The Ordinary offer so many different formulations with Vitamin C? 
    Topical Vitamin C offers a wide array of benefits to the skin. However, many forms of Vitamin C and many more formulations of Vitamin C are available commercially with a potential to confuse the audience. The Ordinary have developed a guide that offers guidance on the formulations of Vitamin C offered under The Ordinary range. It also offers education on Vitamin C itself and on the differences between formulations of Vitamin C at large. Please click here for this guide.
  7. Do you avoid controversial or harmful ingredients in your formulations? 
    The Ordinary products are free of parabens, sulphates, mineral oil, methylchloroisothiazolinone, methylisothiazolinone, animal oils, coal tar dyes, formaldehyde, mercury, oxybenzone. 
  8. Are The Ordinary products Vegan?
    Majority of them are! The Ordinary have a product legend for each product on the website that will indicate if it is vegan, nut-free, oil-free and a whole host of other information!
  9. I Want a Product, But It’s Out of Stock!
    We know there’s nothing worse than waiting! We recommend signing up for our email notifications for products that are out of stock. If you click the “Email Me When in Stock” button underneath the product you’re interested in, we’ll let you know as soon as it’s restocked!
  10. Can You Tell Me What Products are Suitable for Pregnant or Breastfeeding Women? 
    While each ingredient has been tested and is considered safe for topical application, DECIEM products have not been tested on pregnant or breastfeeding women. When pregnant or breastfeeding, it is recommended to avoid any skincare products containing retinoids such as formulations with Granactive Retinoid or Retinol.
  11. How Do I Store The Ordinary products? 
    We recommend storing all of The Ordinary products in a cool dry place away from direct sunlight. We suggest storing all of the serums at room temperature, however, there is no harm in refrigerating (with the exception of The Ordinary Resveratrol 3% + Ferulic Acid 3% which should not be refrigerated). Refrigerating the products will not enhance their longevity. We suggest using all products from The Ordinary within 6-12 months
  12. What is the Expiry Date of Your Products? 
    The shelf life of our products is indefinite, but we generally suggest using any products from The Ordinary within 6-12 months. Please consult the period-after-opening symbol to be sure. This can be found on the side of the box, as well as the product itself.
  13. Can You Recommend Products for My Skin Concerns? 
    Of course, we would love to help! You can submit an inquiry on our contact page and be sure to let us know what products/brands you’re currently interested in, your primary skin concerns, and your currently daily regimen (if you have one).
  14. Can You Send Me Samples? 
    We currently have no sample sizes in the Ordinary range, but we understand that the guys are working on it! Stay tuned for future opportunities to sample The Ordinary products ❤. 
  15. How Do I know if My Products are Authentic or Genuine?
    We are an authorised reseller of The Ordinary and we can be found on Deciem's list of their authorised retailer network.